We've built a world class global support team and have more spots available for talented Support Specialist's to join the journey in our London team.

This is an opportunity for you to be part of a high performing team who consider customer service the lifeblood of a successful company. You’ll be assisting with anything from day to day queries, to crafting creative solutions that will solve technical workflow constraints for veterinary staff all over the world.

We work in a fast-paced environment, we develop and ship new features rapidly so there is always new stuff to educate customers on or process improve projects to get your hands dirty with. Customer conversations revolve around how best to utilise ezyVet to achieve a desired outcome for a specific workflow. This is a high-profile customer facing role requiring you to take initiative, think on your feet and provide quality service whilst having fun. This opportunity is a steppingstone that will open many doors to a rich career.

Responsibilities:

  • Take ownership of customer issues reported and see problems through to resolution
  • Study, diagnose, troubleshoot and recognize solutions to solve customer issues
  • Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams
  • Provide timely and detailed feedback to customers
  • Ensure proper recording and closure of all issues
  • Document knowledge in the form of knowledge base tech notes and articles
  • Efficiently managing support cases through our ticketing system
  • Deliver training webinars focused on specific features of ezyVet
  • Working directly with all stakeholders of ezyVet to drive process improvement
  • Form part of our Support roster that will include one weekend every 4-7 weeks
  • Shifts patterns consist of either 6am-3pm or 10am-7pm and are evenly assigned well in advance

Your background:

  • Ideally Vet Nursing or veterinary related experience within a busy veterinary clinic (you know workflows)
  • Alternatively degree in Business, Economics or Commerce etc.
  • Good knowledge of technology and potentially practice management systems
  • Strong computer skills and savvy with learning new applications
  • Great problem-solving skills
  • Great client-facing skills
  • Above all else excellent customer service

Our Support Team

We are massively customer focused and support our users around the globe though our 24/7 Support functions based out of our Auckland and London offices. Our support team run the roost, boasting the broadest knowledge of ezyVet and our partner ecosystem. They are savvy customer relations specialists and expert technology problem solvers. Vets of all shapes and sizes come to us in order to run their businesses in the most efficient way to improve animal health care and our Support Specialists ensure that ezyVet and our partner ecosystem does just that and more.