What is this opportunity all about?
We are seeking Vet Nurses who are keen to join our team and work with us to develop and grow their skills in the animal health industry by joining a successful cloud-based, practice management software company. We want to build on the clinical experience you have and develop you to become a subject matter expert in the Veterinary Software Industry. The demand for ezyVet is growing and we are disrupting the global veterinary market which means we are in a position to build out our support function with more Support Specialists.

Your duties will include:

  • Supporting veterinary staff all over the world
  • Providing telephone and email customer service in fast-paced environment
  • Efficient ticket management of support cases
  • Ensuring issues raised by customers are followed through until resolution
  • Delivering training webinars focused on specific features of ezyVet
  • Working directly with members of the other departments (Development/Implementation) to drive process improvement
  • Form part of our Support roster that will include one weekend every 4-7 weeks
  • Shifts patterns consist of either 6am-3pm or 10am-7pm and are evenly assigned 3 months in advance

No two days are the same! We develop and ship new features rapidly which means you’ll continuously be learning and challenging yourself to be two steps ahead of the game.

Desired skills and expertise:

  • Exceptional written and verbal communication skills
  • Confidence in your ability to take on complex situations and drive a solution
  • Passion, empathy and resilience
  • Can-do attitude and ability to pick up new skills
  • A passion for the tech or veterinary industry

Perks of the job:

  • Laptop and mobile phone provided that is yours to use freely
  • Monday café breakfasts for early-birds
  • Free healthy lunch Monday to Thursday
  • Get to work in an exciting ever-changing environment that’s winning on a global scale
  • An opportunity to dive and progress your career like nowhere else; we are here to support you and you are your only obstacle

About ezyVet
With a little kiwi ingenuity and a lot of passion, ezyVet came into existence. A cloud-based, practice management system disrupting the global veterinary industry. With customers in over twenty countries, 135+ staff and offices in London, Dallas and Auckland, there’s no better time than now to join the ezyVet journey. We are growing at a fast pace where no two days are the same and no manual exists that will tell you what to do. If you’re a self-starter, team player and want to be a part of building something great, then we’d love to hear from you.