ezyVet is a fast-growing technology company that is competing on the global stage. Our aim? Global domination - disrupting the market with our beautiful veterinary software, and to help us achieve that we're looking for an epic Programme Manager (or Head of Implementation if that's more your cup of tea) to bring our global teams closer together as one cohesive group to deliver great outcomes for our customers. You'll be responsible for leading our global Implementation Service line, covering North America, EMEA & Asia Pacific regions based out of our Auckland HQ .
Providing day to day and strategic leadership to multiple Software Implementation Teams, accountable for a complex portfolio of global customers and all associated implementation projects. Your mandate is to coach, mentor and direct the work of others. Allocating resources based on project demand, proactively leading the identification, design and implementation of effective process improvements that will ensure we deliver wining outcomes for our customers.
Responsible for project management, team management and quality of customer focused delivery you will apply your expert knowledge of implementation and large scale project processes, providing strategic direction, making commercial decisions and solve complex problems to move the business forward while managing a team of Regional Managers around the global.
As Programme Manager you'll be empowered to make tactical day-to-day and long term strategic decisions, communicating company direction, mission and vision. Cascading these messages through the global teams bringing them together as one cohesive service line. You'll lead from the front and get in the trenches where necessary, acting as the Implementation leader in one or more of our major projects. In this capacity, you'll be the on-site contact and escalation point for all team members in that project, regardless of direct reporting structure.
Simply put you have three key objectives:
- Coach, grow and continuously empower a Regional Implementation Management team to develop highly skilled Team Leaders, Consultants and Implementation Specialists. Building trust and empathy by getting in the trenches right along side the team.
- Efficiently manage a complex portfolio/schedule of global customers and their associated Implementation projects. Bringing all collaborating departments together as one cohesive group to deliver great outcomes for our customers.
- Work with the executive team to define and execute on ezyVet's company strategies.
The day to day:
- Provide strategic direction and change management for our global implementation teams covering, North America, EMEA and APAC regions.
- Give ongoing administrative and organisational direction for our regional implementation managers
- Create meaningful management information to the business on customer satisfaction and division performance
- Project manage better ways forward in terms of global implementation strategies
- Get in the trenches whenever needed to help the troops win the day
- Drive division performance to exceed budget and other financial requirements
- Mitigate any risks that threaten failure to deliver excellent outcomes to our customers
- Work with senior leadership to help craft the software and prioritize feature and fix releases
- Direct scheduling and program sequencing ensuring the appropriate resources are deployed on the right assignments
- Dominate the global Veterinary Software market
- Be an evangelist of the ezyVet brand
Experience you will have:
- Built and/or run a customer engaging work force based in various international locations
- Led or supported change management initiatives creating a better more efficient division
- Created and executed standard operating procedures that enable excellence
- Delivered robust performance analysis of both individuals and overall projects/programs
- Consistent and constant communication through every form of technology across time zones
- Coached individuals on the edge back to success
- Identified and acted on opportunities for success on a global scale
- Managed software implementation programs
ezyVet has quickly become one of New Zealand's successful export stories generating 95% of our revenue offshore with 75% coming out of North America. We've focused on growth to cater to the constant demand for our product and in 3 short years we've gone from 23 to 135+ employees across three global offices. All that growth is pretty neat but now our focus is on being efficient with what we've created. This role is something we've thought long and hard about. Its not an easy gig, you'll have a special type of resilience in you to get things done and make the machine hum. We've got plenty of good challenges ahead so if you're keen to get on the bus of this incredible journey, then we’d love to hear from you.
Reap the rewards of a fast-growing, global company and achieve more than you ever thought possible.